BS 7499:2020 pdf download

BS 7499:2020 pdf download.Provision of static guarding security services — Code of practice.
Records of incdentc should include (but are not limited to) the Following:
a) the date, time and location of the incident;
b) the date and time of reporting, who reported and who received the report:
c) details of the incident:
d) action taken, induding onward reporting
e) action to be taken; and
1) names and contact details of persons who witnessed the Incident.
NOTE 1 Attention is drawn to thc rrkvaor data protection legislation
Check calls from secunty officers should be received and recorded at the control room at intervals specified in their assignment instructions. The control room manual should detail the procedures to follow and actions to be taken In the event of a late and missed check call. Procedures for daily verification that automated systems are working should be detailed in the control room manual and verifications should be documented.
NUTE2 Attention is drawn to rhr HSEpubtfration, bt*ing alone. Health and wfety guidance on the risks of lone working jfj. Furt her mjórmarion about controlling risks can be found on the USE wrhxltr UL wwwhs ape uk/tool bo.x
The organization should review and update control room procedures at regular intervals (at least once every 12 months).
5.2.4 Control room information
The controller should have immediate access to the following:
a) all assignment instructions.
b) details or hours of cover for all assignments with the number of security officers, the number of contracted visits and site telephone numbers;
c) a means of displaying the names of security officers working at each assignment during shifts;
d) the names, addresses and telephone numbers of all operational staff. Including supervisors and management;
a) emergency contact records (including telephone numbers) for all customers;
o useful telephone numbers (e.g. emergency services, water companies, electricity companies. boarding-up services);
g) a copy of the control room manual;
h) emergency procedures and contingency plans in case of fire, flood, terrorist attack or
bomb threat;
i) a register of keys that are held in the control room; and
j) duplicate copies of all the information above, separately and securely stored as a backup with retrieval of documented Information tested to verif that backup arrangements are functioning.
NOTE Attention is drawn to the relevant data protection legislation
5.2.5 Control room records
The following records should be kept.
a) Records of all reported incidents for a minimum of 12 months from the date of the event. Entries should be numbered sequentially and should indude the time and date of the incident and the name of the controller completing the record.
b) Records of all communications from security officers and supervisors for a minimum of 12 months.
Details of all check calls should be recorded, including missed and late check calls. Precise times ol contact should be noted.
Records should be made ofill supervisory vlsils.
Where keys are held in the control room, controllers should also maintain a register of keys held and should sign for keys on shift changeover.
NOTE 1 l4 lnimum periods for retention of records con be revIwe4 If applkubJe. for partwidar purposes. especially with regard to potential liabi lilies ,fl,r crvil octiorc for example personal injusy (three ytars) or property damage (sixyears).
NOTE 2 Attention is drawn to the relevant data protection legifsJativn
5.2.6 Control room staff
The number of controllers on duty should be consistent with the expected workload. Controllers should be trained In accordance wIth 5.5.5.
5.2.7 Escalation procedures
There should be clearly defined procedures for management followup to Incidents, and for response and support to security officers if incidents occur.
If the security officer does not contact the control room on time, as specified in the assignment Instructions, the supervisor should be notified and a visit to the site should be made or the relevant escalation procedure implemented.
The frequency of check calls should be determined following a health and safety and security risk assessment, and should take into account the number of security officers on duty The rationale br the frequency decided should be documented, and regula,ly reviewed. The rationale for maintaining the status quo or any changes in the frequency should also be documented, and regularly reviewed.